This Privacy Policy explains how BSA Home Stays, acting as the operator of the short-stay home rental management service described on this website, collects, uses, shares and protects personal information. BSA Homestays is the developer name under which BSA Home Stays LLC publishes and maintains this website. We wrote this page in ordinary language so that a guest, an owner or a visitor can understand what happens to personal information without needing a lawyer at hand.
We keep the commitments here narrow and honest. We collect what we need to run a short-stay home, we protect it with reasonable care, we do not sell it, and we tell you clearly how to reach us if you want to change or remove something. If any part of this page is unclear, please write to us and we will explain it in plain words.
1. Who We Are
BSA Home Stays LLC is a limited liability company registered in the United States that manages short-stay home rentals. The company operates from its office at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). In this policy, the terms we, us and our all refer to BSA Home Stays LLC, and the terms you and your refer to any person who visits this website, submits an enquiry, books a stay, or owns a home we manage.
For the purposes of applicable privacy law, BSA Home Stays LLC is the controller of the personal information described in this policy, except where we act only as a service provider on behalf of an owner who has asked us to manage a property. Our contact details appear at the end of this page, and they are also listed in the footer of every page of this website.
We are a small management company, not a data broker and not an advertising network. Our interest in personal information is practical: we need enough of it to answer a question, prepare a home, confirm a booking and keep a property in good order.
2. Scope of This Policy
This policy covers personal information that we collect through this website, through email and telephone conversations, through booking and guest management systems, and through the ordinary operation of the homes we manage. It applies to guests, prospective guests, property owners, applicants, vendors and any other person who interacts with us.
This policy does not apply to the practices of third party platforms where a listing may appear, such as a booking channel or a payment processor. Those companies publish their own privacy notices, and we encourage you to read them before you provide information to them. When a platform passes certain details to us so that a stay can be arranged, we handle those details in line with this policy.
3. Information We Collect
We collect several kinds of personal information, always with the goal of running a short-stay home safely and well. The categories below describe what we may hold about you.
Identity and contact details
We collect your name, email address, telephone number and postal address when you send an enquiry, complete a booking or sign a management agreement. For guests, we may also collect the names of the other people in the party so that the home is prepared for the correct number of occupants.
Booking and stay details
We collect arrival and departure dates, the number of guests, the reason for the stay where it is relevant to the property, and any special requests such as accessibility needs or the need for a workspace. We record check-in and check-out activity so that the home is ready and so that we can resolve any question about the state of the property.
Payment and billing information
Where a payment is required, it is generally processed by a third party payment provider. We may receive a confirmation that a payment has been made, a transaction reference and the last few digits of a payment card, but we do not store full card numbers on our own systems.
Property and management records
For owners, we collect information about the property, the services requested, the terms of the management arrangement and any instructions that affect how the home should be run. This may include utility account references, service schedules and notes about maintenance history.
Communications
We keep a record of messages, emails, telephone notes and form submissions so that we can answer consistently and so that there is a clear history if a question later arises.
Technical information
When you visit this website, our hosting environment may record basic technical information such as the browser type, the pages viewed, the approximate region of the connection and the time of the visit. This information helps us keep the site working and understand which pages are useful.
4. How We Obtain Information
Most of the personal information we hold comes directly from you. You provide it when you complete a form on this website, send an email, call our office or sign an agreement. For guests, some details may be provided by the person who made the booking on behalf of a group.
We also receive information from booking platforms and payment providers when they pass along the details needed to confirm and host a stay. In some cases we receive information from an owner who has asked us to manage a property, and that owner may provide details about tenants, contractors or household preferences.
Finally, a small amount of technical information is generated automatically when you use this website, as described in the section on technical information above and in the section on cookies below.
5. How We Use Information
We use personal information to deliver the services described on this website and to run our business responsibly. The main purposes are set out below.
- To answer enquiries and provide information about our services and available homes.
- To arrange, confirm and manage bookings, including check-in and check-out.
- To prepare a home for a stay, including the correct number of beds, linens and supplies.
- To screen prospective guests so that a home and its neighborhood are protected.
- To process payments and maintain accurate financial records.
- To coordinate cleaning, maintenance and seasonal care at a property.
- To communicate with owners about occupancy, expenses and decisions that need attention.
- To improve this website and the way we describe our services.
- To meet legal, tax and accounting obligations.
- To protect the rights, safety and property of guests, owners, neighbors and our team.
We do not use personal information for purposes that are unrelated to these aims without telling you first or obtaining your consent where the law requires it.
6. Legal Bases for Processing
Where a privacy law requires us to identify a legal basis for processing, we rely on the following bases. Performance of a contract covers the information needed to arrange a stay or to manage a property under an agreement. Legitimate interests cover the reasonable operation of our business, such as answering enquiries, screening guests, preventing fraud and keeping records. Legal obligation covers information we must keep for tax, accounting and safety reasons. Consent covers any optional use that we describe to you and that you choose to accept.
Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawing consent does not affect work that was already done lawfully before the withdrawal.
8. Service Providers and Vendors
Like most small businesses, we depend on a handful of outside services to function. These may include a website host, an email service, a booking and channel manager, a payment processor, and local trades who clean or repair the homes we manage. Each of these providers receives only the information needed for its specific role.
We choose providers with care and we review the arrangements from time to time. If a provider handles information in a way that does not match our expectations, we address it or we replace the provider. We cannot control every action of an outside company, but we do take reasonable steps to work only with vendors who take privacy seriously.
10. How Long We Keep Information
We keep personal information only for as long as we need it for the purpose it was collected, plus any additional period required by law. The periods below describe our general practice, although a particular matter may require a longer or shorter period.
- Enquiry messages that do not lead to a booking are generally removed within two years.
- Booking and stay records are kept for as long as needed to serve the guest and then for the period required for tax and accounting purposes.
- Owner management records are kept for the life of the management agreement and for a reasonable period afterward.
- Financial and tax records are kept for the period required by applicable law.
- Safety and incident records are kept for as long as they may be needed to resolve a claim or a legal matter.
When a retention period ends, we delete the information or we remove the details that identify a person so that the remaining data can no longer be linked to an individual.
11. How We Protect Information
We use reasonable technical and organizational measures to protect personal information from loss, misuse and unauthorized access. These measures include access controls so that only the people who need information can see it, encrypted connections for this website, and careful handling of account credentials. We also train the people who work with us to treat personal information responsibly.
No system is perfectly secure, and no method of transmission over the internet can be guaranteed. We cannot promise absolute security, but we act promptly if we learn of a problem. If a security incident affects your information and the law requires us to notify you, we will do so without unreasonable delay.
You also have a role to play. Please keep any door codes and account details we send you private, and let us know at once if you believe someone else has gained access to them.
12. Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information. We honor these rights for everyone who asks, to the extent the law requires and to the extent we can identify the information involved. The principal rights are described below.
- The right to know what personal information we hold about you and how it is used.
- The right to request a copy of the information we hold about you.
- The right to ask us to correct information that is inaccurate or incomplete.
- The right to ask us to delete information that we no longer need.
- The right to ask us to restrict certain processing while a concern is reviewed.
- The right to object to processing that is based on our legitimate interests.
- The right to withdraw consent where processing is based on consent.
- The right not to be discriminated against for exercising a privacy right.
To make a request, contact us using the details at the end of this page. We will ask for enough information to confirm your identity and to locate the relevant records. We aim to respond within the period required by law. If we cannot fully satisfy a request, we will explain why.
13. California Privacy Notice
Residents of California have additional rights under state privacy law. In the past twelve months we may have collected the categories of information described in the section on information we collect, including identifiers, contact details, commercial information such as booking history, and internet activity on this website. We collect these categories for the business purposes described above.
We do not sell personal information as that term is defined by California law, and we do not share it for cross context behavioral advertising. We do not knowingly collect or sell the personal information of consumers under sixteen years of age.
California residents may request to know, to delete, to correct, and to opt out of any sale or sharing that might apply. Because we do not sell or share personal information for advertising, there is nothing to opt out of at this time, but you may still contact us with any question about our practices. You may use an authorized agent to make a request on your behalf, and we will take reasonable steps to verify both the agent and the request.
14. Privacy for Children
This website and our services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen. A booking may of course include children who are part of a family group, and in that case the information about the children is provided by the adult who makes the booking.
If you believe that a child has provided personal information to us without the involvement of a parent or guardian, please contact us so that we can remove it. If we learn that we have collected information from a child in a way that is not permitted, we will delete it promptly.
15. International Transfers
Our office is in the United States, and we generally store information in the United States. Some of the service providers we rely on may process information in other countries. When information is transferred across a border, we take reasonable steps to ensure it continues to receive an appropriate level of protection, such as using providers that offer standard contractual protections.
If you are located outside the United States and you contact us or book a stay, you understand that your information will be handled in the United States, where privacy laws may differ from those in your home country.
16. Third Party Links and Services
This website may link to third party websites, such as booking platforms, mapping services or payment pages. We do not control those websites and we are not responsible for their privacy practices. When you follow a link away from our site, we encourage you to review the privacy notice of the site you reach.
If you use a sign in option, a review feature or a payment service operated by another company, that company may collect information about you under its own terms. Our policy does not cover those activities.
17. Automated Decisions
We do not use personal information to make decisions that produce legal or similarly significant effects through automated processing alone. Guest screening involves human review, and any decision about a booking is made with the involvement of a person. We may use simple automated tools to sort messages, detect obvious spam or flag an unusual transaction, but a member of our team reviews any outcome that affects a guest or an owner.
If we ever introduce a more automated process in the future, we will describe it here and provide a way for you to ask for human review where the law requires it.
18. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, in the services we offer or in the law. When we make a material change, we will update the date shown at the top of the page and, where appropriate, provide a more prominent notice.
We encourage you to review this page occasionally so that you remain familiar with how we handle personal information. Your continued use of this website or our services after an update means that you accept the revised policy.
19. How to Contact Us
If you have a question about this policy, a request about your personal information, or a concern about how we have handled your details, please reach the office using the information below. We take every message seriously and we will respond as promptly as we can.
BSA Home Stays LLC
7533 S Center View Ct
West Jordan - 84084-5526
United States (US)
Email: contact@bsahomestays.autos
Phone: +14452343507
20. Closing Statement
Privacy is ultimately about trust. A guest trusts us with a home for a few nights, and an owner trusts us with a property that matters to them. We try to earn that trust by being clear about what we collect, careful about how we hold it, and honest about how to reach us when something needs attention. If you ever feel that we have fallen short of that standard, please tell us, because the fastest way to improve is to hear from the people we serve.
Thank you for taking the time to read this Privacy Policy. You can return to the homepage at any time using the link below, and you can reach our office at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US) whenever you have a question.